Loyalty Solution for Retail - O2O industry
The rise of “know your customers wherever they are” is today’s retail challenge to offer a seamless omnichannel loyalty program. Let’s start building a holistic customer profile to provide a privilege loyalty treatments and engagements that would lift your customer lifetime values (CLV).
Challenges in the Retail - O2O industry
The difficulty of identifying customers in-store
Turning guest shoppers into contactable customers is only possible if you have a means of identifying them when they arrive in your stores.
The gap between online and in-store engagements & treatments
Lack of single source of truth on your customer profile cause breaks to provide the same high-quality treatment no matter whether they shop online or in store.
The dire need to increase footfall
Now more than ever, retailers need to have a superior in-store experience that entices customers to come back and ignore the competition.
Let's find the best loyalty program structure for you!
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Our solution tailored for your Retail - O2O business
Holistic customer journey
Create a holistic customer journey, where shoppers can be easily identified and seamlessly rewarded.
Integrations a set of wide range of technologies
POS integration
Connect your online and in-store channels by seamlessly integrating a POS device that scans mobile passes and QR codes.
POS integration
Mobile app integration
Our loyalty program fits nicely into your app, offering mobile-specific features that incentivize frequent app usage.
Mobile App integration
In-store gamification
Add exciting new touchpoints to your store by organizing in-store treasure hunts or prize draws where customers compete for a reward.
In-store gamification
Store-level offer management
Set up store, country, or even holiday-specific reward campaigns with ease using ezLoyalty’s offer
management module.
Store-level offer management
Omnichanel marketing automation
Keep customers engagements with regular basic by pushing personalized conversation at the right time on the right channels
Omnichannel Marketing automation based on real-time activities
Co-branded loyalty programs
Run co-branded social media contests, introduce a multi-brand referral system and encourage user reviews.
Gamification program
Multitenancy loyalty program
Easy to create separated loyalty programs schemes for different business tenants
Easy to launch and manage coalition loyalty programs
Easy to configure different currencies, timezone, and segments
Multitenancy loyalty program
Our solution tailored for your Retail - O2O business
Holistic customer journey
Create a holistic customer journey, where shoppers can be easily identified and seamlessly rewarded.
Integrations a set of wide range of technologies
POS integration
Connect your online and in-store channels by seamlessly integrating a POS device that scans mobile passes and QR codes.
POS integration
Mobile app integration
Our loyalty program fits nicely into your app, offering mobile-specific features that incentivize frequent app usage.
Mobile App integration
In-store gamification
Add exciting new touchpoints to your store by organizing in-store treasure hunts or prize draws where customers compete for a reward.
In-store gamification
Store-level offer management
Set up store, country, or even holiday-specific reward campaigns with ease using ezLoyalty’s offer
management module.
Store-level offer management
Omnichanel marketing automation
Keep customers engagements with regular basic by pushing personalized conversation at the right time on the right channels
Omnichannel Marketing automation based on real-time activities
Co-branded loyalty programs
Run co-branded social media contests, introduce a multi-brand referral system and encourage user reviews.
Gamification program
Multitenancy loyalty program
Easy to create separated loyalty programs schemes for different business tenants
Easy to launch and manage coalition loyalty programs
Easy to configure different currencies, timezone, and segments
Multitenancy loyalty program
3 steps to bring your loyalty solutions "go live"
A lean process from design to implement and manage that is economical for your business
1. Design a loyalty program
With expert consulting, mechanics, and UI/UX design that can reflect your brand’s values. Let ezloyalty create your customer-will-love loyalty program from start to finish!
2. Implement the platform
Integrate with your existing solutions – Build additional custom program functionalities that will fit your business (Enterprise model) or go live in just 8 weeks (SaaS model).
3. Manage your program
Have our loyalty professionals optimize your day-to-day marketing operations – we’ll show you how to push the technology to the max, so you can improve your program’s performance and maximize ROI.
Discover more of the possibilities for your industry-tailored loyalty program
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